An Education Platform Helping Schools Improve Community Engagement

K12 Insight’s Let’s Talk! customer experience platform helps improve and measure community engagement and customer satisfaction across the district.

FREMONT, CA: K12 Insight, an education management company recently announced that Charlotte-Mecklenburg Schools (CMS) has selected its Let’s Talk! customer experience platform to help improve and measure community engagement and customer satisfaction across the district. Let’s Talk! is a creative cloud-based communication solution that reaches over four million parents, teachers, students, and staff. The platform is now made accessible for families and students.

With more than 19, 000 teachers, administrators, and support staff along with over 147,000, CMS is one of the school districts in the United States. In a large school district, listening and responding to the public concerns amounts to a multifaceted, often cluttered task with repetitive effort. So, administrators make use of K12 Insight’s technology to measure customer satisfaction, speed community response times, and streamline sensitive emergency communications. Available via a mobile application or through a button or tab on district or school websites, Let’s Talk! will assist CMS leadership to:

Listen: Students, staff, and parents can provide feedback 24/7 from any device in a secure and safe environment.

Respond: The system time-stamps and instantly routes each inquiry to the right person or persons for a timely, accurate, courteous, and inclusive response.