Relay

Relay, a premier provider of school-based Medicaid solutions, empowers K–12 school districts with state-of-the-art, cloud-based billing software that streamlines documentation and claim processes.

Relay’s passion is to support special education departments, to focus on their mission of delivering services to students. To do this Relay provides solutions that save time and optimize School-Based Medicaid programs, all while meeting the highest standards of compliance and security.

Relay delivers on its promise to customers through the sharing of data, easy-to-use solutions, and enabling data insights that promote Medicaid program health. Districts across the country are faced with fragmented data across multiple systems, which leads to manual data transfers and cross-referencing. This prevents districts from gaining insights and creating missed opportunities for optimal Medicaid program management.

Relay’s solutions automate student data between IEP, SIS and third-party platforms reducing manual data entry, enhancing the efficiency of documentation, and enabling district teams to avoid navigating multiple systems and spreadsheets. District data is optimized and presented for a unique user experience that streamlines service logging and delivery, minimizing the number of clicks and steps required to complete documentation. With data and documentation flowing more smoothly, Relay’s reporting and analytics tools provide comprehensive data analysis across the district’s Medicaid programs, identifying and addressing gaps to increase efficiencies and opportunities.

From early research and product development to sales, marketing, implementation and client support, Relay harnesses the voice of its customers as a guiding light. This collaborative ethos ensures that the solutions are tailored to meet the unique demands of clients, fostering a culture of ongoing advancement.

“Our customers are at the center of everything we do, ensuring their success and compliance is an integral part of our daily operations and company culture,” says Paul Miller, CEO.

Relay also conducts over 100 product and research interviews annually, hosts quarterly customer advisory board meetings, and collects data from 25-30 market surveys each year. These efforts ensure a continuous feedback loop that informs their product and services and fuels their thought leadership, shared through 12 to 15 webinars annually. These webinars, attended by over 2,500 participants in the last 20 months, serve as educational tools for customers and a way for Relay to gather further insights to improve.

Our customers are at the center of everything we do, ensuring their success and compliance is an integral part of our daily operations and company culture

Through this approach, Relay effectively addresses the evolving challenges school districts face in the wake of the increasing number of students requiring special education services. It ensures more efficient workflows to better serve students. This deep customer-centricity is instrumental in Relay’s success. It has enabled the company to achieve consistent growth and expansion across the country, in which Relay is now available in 23 states. Districts are realizing the results, a district utilizing Relay in Maryland doubled its reimbursement rates within one year and experienced $8 million in annual growth, successfully sustaining funding through the COVID-19 crisis. In addition, a Utah school district using Relay experienced a 50 percent reduction in logging time by streamlining data and automating Medicaid eligibility processes.

In the past two years, Relay has onboarded over 80 new districts without a single failed implementation. This commitment to excellence is demonstrated in an outstanding customer renewal rate exceeding 97 percent annually, alongside a remarkable Net Promoter Score of over 70. These metrics exceed industry benchmarks, underscoring the robust trust and satisfaction that clients consistently place in Relay's solutions.

Pushing the boundaries of Medicaid program innovation, Relay stands as the best ally for U.S. district schools, combining a client-oriented mindset with deep reimbursement expertise.